Shopping
FAQs
Which
credit cards do you accept?
Visa, Mastercard are accepted, as well as debit cards which bear the
Visa or Mastercard logo. We have recently added American Express to
the cards which we accept. Back to Top Can
I cancel my order?
Yes, you can, as long as the item has not been received by the vendor
or shipped. If the order has already been sent to the vendor we will
attempt to cancel the order, but cannot guarantee that the cancellation
will be possible. If you do receive an order that was canceled, accept
delivery of the item and call the Customer Service Center for return
instructions. Back to Top
I
canceled my order but I haven't received a credit yet. How long do
credits take?
We try to submit all requests for credits within 24 hours of receipt;
however, it may take 7-10 business days for you to receive your credit.
You should see this on your next credit card statement or the following
one, depending on where you are in your billing cycle. Back to Top
Can
I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will
replace the item or provide a credit for the full merchandise amount
less any shipping charges.
Merchandise returned without authorization will be refused, and the
carrier will charge you freight in both directions.
Back to Top
What
happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast
majority of cases. On occasion, however, an order may be delayed due
to availability or other circumstances. In the unlikely event there
is a change or delay in filling your order, we will notify you via
phone, postal mail or email. We know that this can be inconvenient,
and we will offer you one of the following alternatives as appropriate
to your situation:
Offer an ALTERNATE selection of equal or greater
value.
Offer a BACKORDER and new estimated delivery. You
can wait for the new delivery date, or cancel for a full refund at
any time prior to shipment.
CANCEL your order. We constantly update our computer
system with new information from our vendors. On rare occasions new
circumstances come to our attention after the placement of your order.
Therefore, we reserve the right to cancel your order for a full refund
at any time
.
Back to Top
Why
was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation or the shipping
vendor conducts business in the shipping address state, but only if
it is a taxable item. Back to Top
Shipping
FAQs
How
long will it take to receive my order?
The standard shipping time for orders shipped via Priority Mail is 2-3
days. The average order shipped via UPS is 2-7 days. Large items such
as appliances are shipped via common carrier (trucking company) and
may take up to 7-14 days to arrive. Back to Top
Can
I have an order shipped to my P.O. Box?
Yes. The vast majority of our merchandise is shipped via Priority
Mail & UPS, A valid street address is needed to ensure proper
delivery if an item is sent via UPS. Back to Top
Can
I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just
replace your address with the address you want to ship your merchandise
to, then continue. Back to Top
How
are shipping charges calculated?
Shipping charges vary according to product type and destination.
Because
we do not warehouse all of our items, your order maybe shipped directly
from one of our many of authorized vendors across the country. The
individual vendors ultimately determine the method of product shipment.
Therefore, we are not able to reduce shipping charges for any reason.
Many
products are shipped via UPS (because they offer package insurance
and excellent tracking software). Larger items are generally shipped
via common carrier, and require higher shipping rates. Select products
offer an express shipping option. In most cases, this rapid delivery
requires an additional fee. Back to Top
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